If your order has been placed within the last hour, you can send an email to service@noyobags.io to request a cancellation.
We will cancel your order and proceed with your refund (which will appear in your bank account after a few business days).

Note: Cancellation requests submitted after 1 hour may not be accepted if the order has already entered the processing stage.

We will send you an email notification as soon as your item ships, containing a tracking number so you can follow your order anytime.
Please click the tracking number provided to be redirected to the carrier’s tracking service site.

Tracking number is not clickable / showing updated status

It can take up to 5 days for the tracking number to show its first status. Once the status is updated, you can follow it by clicking the number anytime.

Haven’t received my order yet

If your order takes longer than the estimated delivery time stated, please contact us at: service@noyobags.io

Shipping fees are calculated based on the destination and package weight at checkout. Shipping fees are the responsibility of the customer.

International orders may be subject to customs duties, import taxes, or other fees levied by the destination country. These charges vary by country, and the recipient (customer) is responsible for paying any such fees upon delivery.